Terms & Conditions
ABOUT THESE TERMS AND CONDITIONS
The formal stuff: FURNITURE HUB is a trading name of JZM UK Trading Limited is a company registered in England and Wales with its registered office at International House, 24 Holborn Viaduct, London, EC1A 2BN. Our VAT number is 287762449.
These general terms and conditions and the policies may change from time to time so please check these before making any purchase.
If you have any questions about these terms and conditions or the policies please contact us at FURNITURE HUB, Customer Support Centre, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom, via telephone on 0203 637 8463 or e-mail email@example.com.
USING OUR WEBSITE AND SHOPPING WITH US ONLINE
These terms and conditions are specific when using our website and shopping with us online.
Information on our website
We try our best to make sure that all information on our website, including descriptions of our products and listed prices are accurate at all times. However, if we do make a mistake we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order we’ll do our best to let you know.
When browsing our website, the colours of products may vary depending on a few factors your display settings.
Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.
We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content.
All products are subject to availability and so we may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products through either temporarily or permanently.
We will not be liable for any losses you sustain as a result of updating or modifying our website.
Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, you should contact us.
Eligibility to order products
You can only purchase from FURNITURE HUB if you are aged 18 or over and a resident of the United Kingdom. You will need an active email address and a telephone number so that we can easily contact you.
All products sold through FURNITURE HUB are intended for domestic use only: products are not suitable for commercial or industrial use unless expressly stated.
Placing your order
Your order counts as an offer to purchase goods from us.
After placing your order, you will receive an Order Acknowledgement email. This contains details of the products you have ordered, the total cost of the order (including delivery) and an order number. It also constitutes the VAT receipt for your product(s).
Acceptance of your order will take place when we despatch the product(s) to you. Until we despatch the product(s), no contract will have been formed between us.
Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time. If we refuse your order we will let you know as soon as reasonably possible.
You can pay with all major credit and debit cards. We also accept PayPal for orders made online for delivery in the UK.
We will take payment from your card at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.
Unless otherwise stated all prices shown at FURNITURE HUB are inclusive of VAT and other applicable taxes. The product prices shown do not include the delivery fee, which will be added to your total order price.
Not all promotions that are offered by FURNITURE HUB will be available in-store, and vice versa. We reserve the right to adjust prices, products and special offers at our discretion.
If we discover an error in our pricing we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.
If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.
Any cancelled orders will be refunded within 14 days of notice of the cancellation.
DELIVERY GENERAL TERMS
About these terms
If you have any further questions please visit our delivery pages for more information.
We sub-contract our Delivery Service to trusted transport service providers, however we’ll always remain responsible for the performance of the Delivery Service.
For more details of our delivery fees, please see our delivery information here.
Online delivery dates
For parcel deliveries you will automatically be allocated the earliest delivery date possible when placing your order. For all other deliveries you will be given the option to select a delivery date when placing your order.
We aim to deliver your online order within 14 days of purchase, depending on stock availability and the delivery address. We will deliver your order within 30 days of the order date unless otherwise agreed between us.
We will try our best to meet the delivery date, however there may be times where we are unable to do this and your confirmed delivery date will be different. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you. If you will not be available, please request a different delivery date as soon as possible and no later than 48 hours before the planned delivery date by speaking to the FURNITURE HUB Customer Support Centre: contact us.
Changing the date of delivery
If you would like to change your delivery time or date, please contact the FURNITURE HUB Customer Support Centre and they will advise if this is possible: contact us.
In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.
Before the delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move fragile objects which could be damaged during the delivery, such as lights, vases, and pictures.
Every effort will be made to deliver the products to your room of choice, provided it is safe and practical to do so. However, if our delivery staff believe it is unsafe to deliver the products to this room, then an alternative room will be agreed with you where possible. If our delivery staff consider that delivery to the room of your choice is likely to cause damage to the products or to the property, they will let you know and record the concern on a delivery document. You can still accept the delivery but we will not be liable for any damage caused to the products or the property. However our delivery staff will take reasonable care when delivering the products.
Our delivery staff are not permitted to and will not: remove doors, windows, doorframes etc. in order to complete the delivery. You must arrange this before the delivery takes place. Our delivery staff do not carry any specialised lifting equipment and will not unpack or assemble delivered products or remove any packaging. Our delivery staff will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.
When you arrange your delivery, we will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by giving you written notice.
You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own. Our delivery staff are not permitted to leave any products that have not been signed for.
On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered and be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document. Missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us within a reasonable time at a later date if you find a defect in your products. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery.
If items within packaging are faulty or damaged, please notify the delivery driver who will seek to resolve this. If you notice any damage to items following delivery, please notify FURNITURE HUB Customer Service Contact Centre as soon as possible after delivery. Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges. Nothing in these terms affect your statutory rights.
*RETURNS AND CANCELLATION
You can return new and unused product(s) within 365 days of making your purchase. We will give you a refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. You can return any product, even if you assembled it, as long as it's in re-saleable condition. Unless faulty, we may refuse the return or offer an exchange or gift card only if the returns criteria are not fully met.
We will refund the price you paid for the goods and credit the refund you are due to the credit, debit or gift card that you made payment with. However, please note that we may reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
See more information about cancellation or return of orders online or via e-mail
In the event you have a complaint regarding a product or service purchased from FURNITURE HUB, please contact us at firstname.lastname@example.org.
In the unlikely event that our Customer Relations team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may refer your complaint to RetailADR (previously 'The Retail Ombudsman'), which is a certified Alternative Dispute Resolution provider. FURNITURE HUB is a member of RetailADR and follows their Scheme Rules, which means that we will be bound by their decision.
RetailADR, 33 floor Euston Towers, 286 Euston Road, London, NW1 3DP
Email: email@example.com – Web: www.retailadr.org.uk
Tel: 0203 540 8063
Alternatively, if your complaint is regarding products or services purchased from Furniture Hub.co.uk and you are not satisfied with the resolution we have provided the EU Online Dispute Resolution platform is available at http://ec.europa.eu/consumers/odr/.
Please note that following submission of your complaint on the EU platform, you will be directed to RetailADR. You may therefore refer your complaint directly to them.
These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.